International Shipping Policy
How much is international shipping?
At the moment, we do not have any feature for shipping internationally at “Check-Out”. However, we have many customers worldwide and shipping varies depending on the size and weight of your order and the destination. If you would like an exact shipping quote before purchasing please email your full mailing address to firstname.lastname@example.org as well as the product(s) that you would like to order and the shipping address.
What are my international shipping options?
We currently offer a few different shipping options through FEDEX and you can choose the one that best fits your needs.
- Priority International – estimated delivery in 6-10 business days.
- Priority Express International – estimated delivery in 3-5 business days.
- Global Express Guaranteed – estimated delivery in 1-3 business days to many major markets
Please note FEDEX estimates these delivery times. Marine Depot Pte Ltd cannot guarantee an international delivery date. Please also note that your order may be delayed while it goes through customs, and that is not the responsibility of Marine Depot Pte Ltd or FEDEX.
For larger orders which we are unable to ship via FEDEX or not cost effective, we shall ship either through air-freight or sea-freight and provide you an exact shipping quote for confirmation prior to shipping
Taxes and Duties
All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer. We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges will be. If a package is refused or deemed undeliverable, you will be responsible for any return shipping costs or taxes. The original shipping cost is non-refundable.
Currency Conversion and Payment Options
All prices listed on our site are in Singapore (SGD Dollars) and all orders are processed in SGD. Your credit card issuer determines the exact exchange rate, and it should match closely with the current exchange rate. Please note that Marine Depot Pte Ltd cannot guarantee the current exchange rate or what your credit card issuer will charge you.
Billing and Shipping Information
Please ensure that all of your billing and shipping information is correct, as we cannot change your order once it has shipped. Please double-check your order to ensure that you have selected the correct product. We make every effort to ensure that you will get exactly what you ordered, and cannot be held liable for errors in ordering.
We accept international returns as long as we receive the like-new product in original packaging within 90 days of the date of purchase. You are responsible for return shipping, and please note that we cannot refund customs duties or fees, and we do not refund original shipping. If you have a product you would like to return, please contact us at email@example.com for further instructions.