Dear valued customer, for international shipping please kindly check our international shipping policy.

Terms and Conditions of Sale

  1. The following Terms and Conditions, which may be up-dated from time to time, shall apply to all customers in respect of purchases made with us. Please read carefully before ordering any products or goods from us (collectively referred to as “Product”) at our website. Side agreements, assurances or amendments to these terms and conditions are only binding in the case of explicit, written acknowledgement on our part.
  2. Do kindly note that by ordering or initiating an order for our Product, you irrevocably agree to be bound by the Terms and Conditions below. If you do not agree to the Terms and Conditions below, do not access this website or any page thereof.
  3. Member Account, Password and Security
    1. When purchasing any Product on our Website, we require you to register an account by providing us with your current, complete, accurate and true personal information as prompted by the applicable online registration form.
    2. You are entirely responsible for maintaining the confidentiality of your password and account for which we shall not be held liable under any circumstance.
  4. Privacy of Personal Information
    Please see our Privacy Policy which forms part of these Terms and Conditions and is attached below as Appendix I.
  5. Use of Services
    1. Our website may contain notices, chat areas, news groups, forums and/or other communication facilities. You agree to use these communication facilities only to post, send and receive content that are proper and not offending in any manner. We are under no obligation to monitor the communication facilities and assume no responsibility or liability arising from any offensive actions resulting from your utilizing of any communication facilities.
    2. We reserve the right to edit, remove, or refuse any content, and terminate your access to any communication services at our sole discretion. We also reserve the right to disclose any information we deem necessary to comply with any applicable law, rule or regulation.
  6. Intellectual Property
    Our website contains information, data, software, videos, text, images and other materials (collectively referred to as “Content”) that are the property of Marine Depot Pte Ltd. As such, they may not be reproduced, modified, republished, or displayed in any manner or stored in an information retrieval system by any means without our written consent.
  7. Third Party Links
    Our website may contain hyperlinks to third party websites for your convenience. We are not responsible for the content availability or accuracy on these websites. You agree and acknowledge that any access to and/or use of such linked website is done at your own risk. We will not be liable or responsible for any part of such transactions or promotions conducted between you and these websites.
  8. Indemnity
    You hereby agree to indemnify Marine Depot Pte Ltd and hold it harmless against all claims, actions, suits, losses, liabilities, damages and expenses (including legal fees and costs) arising directly or indirectly out of your access and connection to and/or use of the website or violation of these Terms and Conditions.
  9. No Liability
    While we make reasonable efforts to include accurate and updated information in the website, we make no warranty to its accuracy. We also assume no liability or responsibility for any damage, loss or expense including without limitation, direct, indirect or consequential damage or loss arising from or in connection with any inability to access the website.
  10. Termination
    We reserve the right to suspend or terminate your account in our sole discretion, at any time, for any reason whatsoever; including where we have reasons to believe that you have violated any of the Terms and Conditions.
  11. Amendment to the Terms and Conditions
    We reserve the right to amend these Terms and Conditions without prior notice. All amendments to these Terms and Conditions will be posted on the website in substitution. You agree that your continued use of the website signifies your acceptance of the new Terms and Conditions.
  12. Placing an Order
    1. It is compulsory to register an account with us before placing an order.
    2. Placement of an order is no assurance that the order is confirmed. Your order is subject to acceptance by us at our discretion and may be refused for any reason including but not limited to credit concerns, unusual volumes, or delivery addresses. For the avoidance of doubt, there is no obligation on us to provide a reason for a refusal of ruder.
    3. For confirmed order, we will notify you of our acceptance by sending an order confirmation to the email address provided by you.
    4. All charges, including any applicable delivery fees are denominated in the Singapore currency, unless stated otherwise.
    5. We reserve the right to obtain validation of your payment details before delivering the Product to you.
    6. Payment for the order can only be made in cash on the day of or prior to delivery of the Product or via credit card. Your credit card will be charged upon successful payment. In the event of failed payment due to insufficient funds or technical errors, please contact our Customer Service team and pending its resolution to our satisfaction, the order and/or delivery is suspended.
  13. Delivery and Product Performance
    1. Please see our Delivery Policy which forms part of these Terms and Conditions and is attached below as Appendix II.
    2. Unless otherwise explicitly agreed upon, all delivery times are approximated. Delivery times are subject to change due to hindrance by circumstances beyond our control (e.g. labor dispute, force majeure, or similar circumstances) from delivering the Product on time.
    3. We shall not be responsible for the complete or partial failure of the Product to perform  if said failure is caused by  use or treatment different than specified in the description by the customer or a third party, whose actions are attributable to the customer. If the failure to perform is due to a latent or manufacturer defect, our liability shall not exceed that of assigning the manufacturer’s warranty for the Product (if any) to you. We do not give any warranty or guaranty for the Product.
    4. Our sale of the Product does not include installation and other accompanying services, unless explicitly agreed upon with the customer in writing.
  14. Damaged / Wrong / Expired Product
    1. We will use our best endeavours and efforts to deliver the Product in its pristine condition and intact. In the event you inform us in writing and within seven (7) working days from the delivery date that the Product was delivered to you in a damaged condition, incomplete, or a wrong / expired Product delivered together with :
      1. Photos of the damaged / incomplete/ wrong / expired Product; and
      2. Details of the delivery including the name of the product and order numberWe may reasonably require further proof of the damage, incompleteness or that a wrong or expired Product was delivered
    2. If the Product is proven beyond reasonable doubt to be damaged / incomplete / wrong / expired due to negligence on our part, we will collect the product from you at our cost and do a one-for-one exchange, and deliver the Product to you at a location in Singapore. There will strictly be no refund, unless the Product is not available or has been discontinued.
  15. Order Cancellation
    We may at any time cancel an order if the Product is unavailable or has been discontinued. We will notify you and if prior payment has been received from you, we will return the payment to you.
  16. Order Cancellation by Customer
    1. For order cancellation by you for any reason other than the Product is out of stock or has been discontinued, an administration fee of [five percent (5%) of the cost of the order] may be applied to facilitate the refund of payment to you.
    2. Orders cannot be cancelled once it has been dispatched for delivery.
  17. Force Majeure
    Operational shutdowns, production restrictions, strikes, damage to production facilities, non-delivery or delivery delays on the part of the upstream suppliers, actions by authorities and similar, unforeseen events shall release us from the obligation to fulfil the order/contract and the customer shall have no claim for damage or compensation.
  18. Retention of Title
    The Product shall remain the property of Marine Depot Pte Ltd until full payment has been made for the Product.
  19. Limitation on Liability
    For the avoidance of doubt and the customer hereby agrees that under no circumstance and upon a claim being successfully proved in a court, our maximum liability shall not exceed the cost of the Product. The customer may not claim for loss of profit or consequential loss.
  20. Law and Jurisdiction
    These Terms and Conditions are governed by Singapore law. Marine Depot Pte Ltd and the customer hereby agree to submit themselves to the exclusive jurisdiction of the Singapore courts.

Privacy Policy (Appendix I)

  1. Information Collection, Use, and Sharing
    We are the sole owners of the information collected on this site. We have access to and collect only information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information with anyone. We will use your information to respond to you. We will not share your information with any third party outside of our organization unless compelled by law (please see clause 4 below) and other than as necessary to fulfil your request, for example, to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about special offers, new products or services, or changes to this privacy policy.
  2. Access and Control over Information
    You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
    * See what data we have about you, if any.
    * Change/correct any data we have about you.
    * Have us delete any data we have about you.
    * Express any concern you have about our use of your data.
  3. Security
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the web page address.We use encryption to protect sensitive information transmitted online, and we also protect your information offline. Only employees who need the information to perform a specific job, such as billing or customer service, are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.However, no data transmission over the Internet, or wireless transmission, or electronic storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us via our websites, and you do so at your own risk.
  4. Legal Protections and Law Enforcement
    We may disclose information about our users, including your personal information, in the event we are required to respond to subpoenas, court orders, legal processes, or other valid law enforcement measures; to comply with a legal obligation; at the request of governmental authorities conducting an investigation; to verify or enforce compliance with the policies governing the websites and applicable laws; or to protect the legal rights, interests, or safety of the websites, our users, or others. We may also use device identifiers to identify users, and may do so in cooperation with copyright owners, internet service providers, or law enforcement agencies at our discretion. Such disclosures may be carried out without notice to you.
  5. Updates
    Our Privacy Policy may be reviewed and amended from time to time and all updates will be posted on this page.
  6. Membership Registration
    Affiliate members: In order to use this website, a user must first complete the registration form. During registration, the user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
  7. Orders
    We request information from you on our order form. To buy from us, you must provide contact information (including name and shipping address) and financial information (including credit card number and expiration date). This information is used for billing purposes and to fulfil your order. If we have trouble processing an order, we will use this information to contact you.

Delivery Policy (Appendix II)

  1. Delivery
  • Free delivery [in Singapore] is offered for our members who orders $80 Nett and above (after discounts have been applied) in one transaction.
  • Members who order below $80 Nett in one transaction will be charged an additional S$50 delivery fee.
  • Ordered Product(s) will be delivered within 4 – 5 working days (excluding Weekends & Public Holidays) from the date of order confirmation by us.
  • When your orders are on the way for delivery, you will receive an email notification with the delivery tracking number from us, and you can use it to track your delivery.
  • Delivery timing is Monday to Sunday, 9am – 8pm, and is carried out by own logistics transports.
  • If your delivery has not been made within the time, please email us at enquiry@marinedepot.com.sg with your tracking number.
  1. Self-Collection
    We will send you a confirmation email once your order is ready to be collected. Please pick up the Product at our warehouse / office during working hours (Mondays to Fridays, 9am to 5pm) at:Our address: 20 Tuas South Street 5, Singapore 637797
    Head office will be at 101, Eunos Ave 3 , Singapore 409835
  2. Others
  • We shall inform you if we are unable to meet the estimated delivery date or if the Product purchased is out of stock.
  • We may not be able to deliver to some restricted zones in Singapore as well as P.O. Box or incomplete addresses. For such cases, we will contact you and arrange for delivery to an alternative delivery address.
  • We only deliver to one delivery address per order. Any request for redeliveries, change of addresses, night delivery (till 8pm latest) & delivery on weekends & public holidays will incur any additional charges payable by you.

The customer is required to sign and acknowledge receipt of the delivery. You are required to check the Product immediately after delivery, and contact our Customer Service team immediately and in no event after 7 days of delivery if any damage to the product is observed. Our Customer Service team will advise you accordingly on the next course of action.

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